Returns & Exchanges
Gottex Israel is committed to your complete satisfaction; if you are not entirely pleased with your purchase, you may return or exchange items within 14 days of receipt. All returned merchandise must be in its original condition, unworn, and with all protective hygiene liners and tags intact.
Initiate Your Request
Log into your account portal or contact our customer service team to request a Return Authorization and receive your unique return label.
Prepare the Package
Place the items in their original packaging, ensuring the hygiene seal is unbroken, and include the original invoice inside the parcel.
Ship the Items
Drop off your package at any authorized courier point or schedule a home pickup through our logistics partner as specified in your return email.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing